Within two years of the purchase date, SeV will either repair or replace your SCOTTEVEST at no cost to you (including shipping). For example, if your zipper fails we will either repair or replace your product free of charge. The exchange process is very simple. However, please know that garments are made by hand and are not intended to withstand extraordinary wear and tear. While we have a very liberal return policy, things like cuts or tears in the material that indicate misuse are not covered by the warranty.