Returns & Refunds
Mori Luggage & Gifts makes returns and refunds easy. Simply call 1-800-678-6674 or email us at firstname.lastname@example.org to receive a UPS return label via email for a flat rate of $8.95 per box. You may receive a refund when merchandise is returned in its original condition with the original payment receipt. Please include the item number to be returned and the reason for the return in your email.
Items returned with a gift receipt may only be returned for store credit in the form of a Mori gift card.
You can also return merchandise at any of our retail store locations when you present the original payment receipt.
We will use the credit card information on the original payment receipt to promptly issue full credit to the purchasing credit card. We do not refund original shipping charges. Monogrammed and engraved items may not be returned.
If the original receipt is not presented, we will issue you a Mori store credit gift card when the merchandise is returned in original condition. A Mori gift card has no expiration date and may be redeemed in any of our stores or online.
How To Make A Return By Mail:
To make a return by mail, enclose the following in your return shipment:
1. A brief note that includes your name, phone number and the specifics of your refund request.
2. The original Mori payment receipt.
3. The merchandise in original condition.
Please ship the return to the address below.
Mori Luggage & Gifts
Customer Return Dept.
3595 McCall Place
Atlanta, Georgia 30340
How To Make A Return At A Mori Store:
To make a return in any of our stores, please present the original payment receipt and the item in original condition to the store. Our stores will serve you according to the refund procedures explained above. STORE LOCATIONS