The Kipling limited warranty covers any defects in materials or workmanship for one year from date of purchase. During the warranty period, at Kipling's option, kipling will repair or replace your bag (with an equivalent bag if your bag is no longer available) if you return the bag to the Kipling Warranty Service Center postage prepaid, together with proof of purchase. This warranty does not cover damages that result from accident, misuse, abuse (including damage caused by airlines or other carriers) normal wear and tear or theft. Incidental or consequential damages, such as damage to or loss of, the contents of a bag, loss of use of time or similar expenses are not recoverable under this warranty. Locks are intended only to prevent accidental opening and cannot necessarily prevent theft of product or its contents.