Tumi's warranty extends to the original owner; it is straightforward and comprehensive, and just part of the total Tumi ownership experience.
First Year of Ownership: Worry Free
With limited exceptions, if your Tumi product is damaged during the first twelve (12) months you own it including damage caused by wear and tear, airlines, or other transit damage Tumi will cover all repair expenses, including shipping costs (ground only) to and from Tumi's repair facility. If Tumi determines that the product is damaged beyond repair, Tumi will replace it. If Tumi determines that a replacement product is not available, Tumi will provide you with a product of comparable value. Damages not covered are damage resulting from abuse, cosmetic damage (such as scratched leather or stained fabrics), and incidental or consequential damages, such as damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses.
Years Two through Five: You're Covered for Defects
From the second through the fifth year you own your Tumi product, Tumi will repair any items that are defective in materials or workmanship, (for a nominal processing fee), including any structural defects (such as defective handles, zippers, or locks). For years two through five, however, Tumi will not cover damage resulting from wear and tear that is not the result of defects in materials or workmanship. Tumi also will not cover damage caused by airlines or other transit damage. Damage claims in transit cases should be filed against the carrier. Other damages not covered are damage resulting from abuse, cosmetic damage (such as scratched leather or stained fabrics) and incidental or consequential damages, such as damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses.