5-year guarantee on travel and business luggage. Worldwide.
RIMOWA provides a five-year manufacturer’s guarantee on the product you purchase in accordance with the conditions below for the first purchaser or person receiving the product as a present, starting with the purchase date (guarantee period).
This guarantee only applies if the usability of the product is considerably adversely affected by a material or manufacturing fault already present at the time of hand-over (defect).
This guarantee does not apply, however, if the usability is restricted by abrasion, improper use or externally occurring forces (particularly flight or transport damage, e.g. deformation, cracks, body breakages, scratches wear etc.) or by liquids (please observe the care instructions attached below). We recommend having the product inspected by a third party immediately after retrieval from transport handling and immediately reporting any damage to the carrier (e.g. airline or railway company) who is insured against this.
To claim Rimowa's guarantee, immediately inform a RIMOWA dealer or an authorised RIMOWA service centre of any defect within the guarantee period and hand over or send the product and the completed certificate of guarantee or original proof of purchase.
Upon reviewing the product, RIMOWA will decide whether the defect is covered by the guarantee. If this is the case, RIMOWA will repair or replace the product at its own cost and pay the return consignment costs. The sending costs are borne by the purchaser. The product may also be replaced with a comparable successor product. Incidental and consequential damages are not included under this guarantee. The guarantee is limited to the value of the product. If RIMOWA agrees to a guarantee case, claims from this guarantee lapse six months after they have been asserted but not before expiry of the guarantee period.
This guarantee grants you exclusively the rights described above. In addition, you may also have other statutory rights, particularly country-specific rights (e.g. against the seller), which differ in the way they regulate liability for defects, compensation claims and consequential damage and are possibly more extensive.