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Special Offer: Free shipping for orders over $100 to one address via UPS Ground. This offer excludes orders that contain Tumi merchandise. It also excludes shipments to Alaska, Puerto Rico, U.S.V.I., APO's, FPO's and Hawaii.
3-Business Day Order Processing Time
Customer orders are shipped out from Mori Luggage & Gifts within 3 business days of the order date. Please consider the 3-day order processing time when choosing your shipment method. If there will be any delay, we will contact you. If you need faster shipment or have questions regarding the status of your order, please e-mail us at travel@moriluggage.com.
Orders placed after 12 noon ET during the week do not begin processing until the following business day.
Shipments within the Continental U.S.
We ship UPS Standard Ground within the continental U.S. unless you request another shipping method. Shipping charges for the various delivery options are detailed below. Estimates only, Ground shipping times will vary by location.
UPS Standard Ground for Continental U.S. Delivery
(Shipping times are estimate only and do not include order processing time. Please see UPS.com for more information)
West Coast- AZ, CA, UT, OR, WA, NV, MT- approx 4-7 business days
Mid-West- CO, NM, TX, OK, KS, NE, ND, SD, WY, MN, IA- approx 3-5 business days
Central- MO, AK, MS, LA, IL, MD, DE, WDC, WI, IN, MI, KY, TN, OH, WV, FL, NC, SC, VA, PA, NJ- approx 2-3 business days
New England- NY, CT, MA, NH, ME, VT, RI- approx 3-4 business days
SE- GA, AL- approx 1-2 business days
Pre-Tax Purchase Total Shipping Charge
$25 & under = $6.95
$25.01 - $50 = $7.95
$50.01 - $75 = $8.95
$75.01 - $100 = $9.95
$100 or more FREE (Tumi excluded)
2nd Day UPS For Continental U.S. Delivery
(Your order will arrive 4-6 days after the order date.)
Pre-Tax Purchase Total Shipping Charge
$25 & under = $15.95
$25.01 - $50 = $18.95
$50.01 - $100 = $23.95
$100.01 - $150 = $25.95
$150 - $250 = $29.95
$250 or more = $30.95
Mori offers Next Business Day Air (and delivery is guaranteed by the end of the Next Business Day) Early AM and Late Morning Next Day Air is also available for an additional fee and subject to availability.
Shipments to Military addresses, Hawaii, Alaska & Puerto Rico
Mori Luggage & Gifts can ship to AE's, AP's and other military addresses, Hawaii, Alaska & Puerto Rico via the United States Postal Service only. Please allow approximately 14 business days or more for delivery via Parcel Post, 2-3 days Priority Mail. These times are approximate and are not guaranteed. Please call us at 1-800-678-6674 for any questions. Please note for US Armed Forces overseas addresses (APO's, FPO, etc); recipient will be responsible for any customs or duties taxes.
International Shipping
Currently, we do not ship to addresses outside of the United States. Nor, do we accept credit cards with billing addresses outside the U.S., even if the order is shipping within the U.S.
Returns & Refunds
Mori Luggage & Gifts makes returns and refunds easy. Simply call 1-800-678-MORI or email us at travel@moriluggage.com to receive a UPS return label via email for a flat rate of $8.95 per box. You may receive a refund when merchandise is returned in its original condition with the original payment receipt. Please include the item number to be returned and the reason for the return in your email.
Items returned with a gift receipt may only be returned for store credit either in the form of a physical credit memo (to be used in stores) or an online gift certificate (only redeemable online).
You can also return merchandise at any of our retail store locations when you have the original payment receipt.
We will use the credit card information on the original payment receipt to promptly issue full credit to the purchasing credit card. We do not refund original shipping charges. Monogrammed and engraved items may not be returned.
If the original receipt is not presented, we will issue you a Mori store credit memo when the merchandise is returned in original condition. A Mori credit memo has no expiration date and may be redeemed in any of our stores or by phone.
How To Make A Return By Mail:
To make a return by mail, enclose the following in your return shipment:
1. A brief note that includes your name, phone number and the specifics of your refund request.
2. The original Mori payment receipt.
3. The merchandise in original condition.
Please ship the return to the address below.
Mori Luggage & Gifts
Customer Return Dept.
3595 McCall Place
Atlanta, Georgia 30340
Phone: 1-800-678-6674
How To Make A Return At A Mori Store:
To make a return in any of our stores, please present the original payment receipt and the item in original condition to the store. Our stores will serve you according to the refund procedures explained above. Store Locations
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