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Special Offer: Free shipping for orders over $100 to one address via UPS Ground. This offer excludes orders that contain Tumi merchandise. It also excludes shipments to Alaska, Puerto Rico, U.S.V.I., APO's, FPO's and Hawaii
3-Business Day Order Processing Time
Customer orders are shipped out from Mori Luggage & Gifts within 3 business days of the order date. Please consider the 3-day order processing time when choosing your shipment method. If there will be any delay, we will contact you. If you need faster shipment or have questions regarding the status of your order, please e-mail us at travel@moriluggage.com.
Shipments within the Continental U.S.
We ship UPS Standard Ground within the continental U.S. unless you request another shipping method. Shipping charges for the various delivery options are detailed below.
UPS Standard Ground for Continental U.S. Delivery
(Shipping time estimates are just that and do not include order processing time. Please see UPS.com for more information)
West Coast- AZ, CA, UT, OR, WA, NV, MT- approx 4-7 business days
Mid-West- CO, NM, TX, OK, KS, NE, ND, SD, WY, MN, IA- approx 3-5 business days
Central- MO, AK, MS, LA, IL, MD, DE, WDC, WI, IN, MI, KY, TN, OH, WV, FL, NC, SC, VA, PA, NJ- approx 2-3 business days
New England- NY, CT, MA, NH, ME, VT, RI- approx 3-4 business days
SE- GA, AL- approx 1-2 business days
Pre-Tax Purchase Total Shipping Charge
$25 & under = $6.95
$25.01 - $50 = $7.95
$50.01 - $75 = $8.95
$75.01 - $100 = $9.95
$100 or more FREE (Tumi excluded)
2nd Day UPS For Continental U.S. Delivery
(Your order will arrive 4-6 days after the order date.)
Pre-Tax Purchase Total Shipping Charge
$25 & under = $15.95
$25.01 - $50 = $18.95
$50.01 - $100 = $23.95
$100.01 - $150 = $25.95
$150 - $250 = $29.95
$250 or more = $30.95
Shipments to Military addresses, Hawaii, Alaska & Puerto Rico
Mori Luggage & Gifts can ship to AE's, AP's and other military addresses, Hawaii, Alaska & Puerto Rico via the United States Postal Service only. Please allow approximately 14 business days or more for delivery via Parcel Post. Please note, there will be an additional $15 shipping fee not reflected in your cart total for orders below $100 and $20 for orders over $100.
2-3 day Priority Mail & 1-2 day Express mail is available for an additional fee depending on weight. Please call us at 1-800-678-MORI for a quote or email us at travel@moriluggage.com and include your order number and we'll reply with a quote.
International Shipping
Currently, we do not ship to addresses outside of the United States.
Returns & Refunds
Mori Luggage & Gifts makes returns and refunds easy. You may receive a refund by shipping the merchandise back to Mori or by returning the merchandise in person to one of our store locations. We gladly provide full refunds of the purchase price when merchandise is returned in original condition with the original payment receipt. Items returned with a gift receipt may only be returned for store credit either in the form of a physical credit memo (to be used in stores) or an online gift certificate (only redeemable online).
We will use the credit card information on the original payment receipt to promptly issue full credit to the purchasing credit card. We do not refund original shipping charges. Monogrammed and engraved items may not be returned.
If the original receipt is not presented, we will issue you a Mori store credit memo when the merchandise is returned in original condition. A Mori credit memo has no expiration date and may be redeemed in any of our stores or by phone.
How To Make A Return By Mail:
To make a return by mail, enclose the following in your return shipment:
1. A brief note that includes your name, phone number and the specifics of your refund request.
2. The original Mori payment receipt.
3. The merchandise in original condition.
Please ship the return to the address below. We suggest shipping UPS Ground.
Mori Luggage & Gifts
Customer Return Dept.
3595 McCall Place
Atlanta, Georgia 30340
Phone: 1-800-678-6674
How To Make A Return At A Mori Store:
To make a return in any of our stores, please present the original payment receipt and the item in original condition to the store. Our stores will serve you according to the refund procedures explained above. Store Locations
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